Frequently Asked Questions

For any questions that remain unanswered after visiting our FAQ page, feel free to contact customer care via the contact us page.

Delivery & shipping

We offer same day standard delivery from Sunday to Thursday. You also have the option at the checkout page to select your desired your delivery date and time.

All orders received after the cut off time of 4pm on Thursday will be delivered on the next working day that is Sunday

Returns & exchanges

For hygiene reasons we do not accept returns of skincare and cosmetics.

Contact customer care by email at and quoting your order number or by using the form in the contact us page


No, they are formulated for adult and mature types skin needs. A teen skin membrane is still in the process of developing, using products with actives ingredients meant for adult skin will actually harm teen skin.

Retinol products should be avoided during pregnancy. Bakuchiol an alternative to retinol is mentioned as safe. However it is a new ingredient and hasn't been studied for a long time. keep in mind these are general guidelines for the public, so please check with your doctor regarding your personal medical history.

Orders & payment methods

contact customer care the same day quoting your order number

Benefit pay, mastercard, visa and apple pay

Our cut off time is 4 pm. Any order received after will be processed the next working day

Customer accounts & password

Please click on the forgotten password link in the login page to reset your password. Customer care doesn't keep and has no access to your password.